A Mobile Strategy?
Harvard Business Review published an article at the end of last month titled Building a Mobile App Is Not a Mobile Strategy. The TL;DR; version is that mobile is not an item to be marked off of a checklist. It is bad if your company just created a mobile app so that you can answer “yes” when the CEO asks, “Do we do mobile?”.
I heard someone speak at a conference here in Ohio who was making this same point. Some time ago, the best visual medium for advertising was the print ad. Since that was the end of the standard understanding, when the web came about, people set out to put up what we now call “brochureware”. Basically taking their magazine ad or brochure and putting it up on the web. No real interaction and no reason to ever have a repeat visitor. Hey, but at least they had an “Internet Strategy”, right?
The same thing is happening now. Mobile is hot, so people are trying to create mobile apps that are nothing more than advertisements or brochureware for their product or business. Not a lot of people “get” mobile yet, so the good ideas are coming slowly. However, just as companies began to create interactive websites that provided a service or amusement while educating or advertising their service, that time will arrive for mobile, too.
Even now, forward thinking companies are getting it. The article mentions Proctor and Gamble’s sponsorship of a 3rd party application called “Sit or Squat” that helps locate public restrooms wherever you are, while at the same time keeping Charmin at the forefront of your mind and associating it with the best possible restroom experiences.
Having an idea or a strategy for what you will do to “accomplish” mobile is great, but the Harvard Business Review article pretty much stops there. In my opinion, the key to having a dynamic and impactful mobile strategy isn’t just how you will market to consumers. It encompasses how your employees will be productive. What sorts of applications could your employees use “on the go” (in meetings, during travel, etc) on a smartphone or tablet device? How will you deliver those applications to them?
The other big key to a successful mobile strategy is integration with your existing business platform. What sorts of services or APIs does your organization have exposed to allow mobile applications to integrate with your systems? If you have none, what would it take to create them? This to me is the heart of a Great Mobile Strategy in the Enterprise. It is mobile as an integrated natural evolution of your systems in a way that encourages productivity and growth. And that is the hard part.
If you aren’t in a place where new applications can integrate with you, then you are in a place that is stagnant. If every new application has to tear down and throw away what came before it, you are asking to fall behind. A Great Mobile Strategy starts with a Great Overall IT Strategy that allows mobile to become not just something “checked off” or “bolted on” but a full-fledged member of your company’s application stack.